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Why can't I view the Vatoms in Augmented Reality (AR)?

You may have to enable a privacy setting so that you can view and capture Vatoms in AR.

 

Solution 1: Please refresh your browser. You may have pressed 'deny' to the popup requesting access to your camera/motion and orientation

 

Solution 2: You may have a privacy setting denying motion and orientation access for your web browser

  • Go to Settings  > Safari
  • Scroll down the list and you'll find Motion & Orientation Access
    If this is currently toggled to off, toggle it on
  • Return to your browser and hit refresh

Solution 3: You may have a privacy setting denying location access for the web browser

  • Go to Settings > Privacy > Location Services.
    Make sure that Location Services is on.
  • Scroll down to find the 'Safari' or your alternative browser.
  • Tap 'Safari' and select 'while using the app'


Solution 4: You may have a privacy setting denying camera access for the web browser

  • Go to Settings  > Safari > Camera
  • Change to 'Ask' or 'Allow' to allow camera access

 

Please note Google Chrome restricts the use of AR/your camera. Please use an alternative browser. 

 

 

 

If you're experiencing difficulties, please read our other FAQ articles or contact support by emailing: support@yoplayhunt.co.zw