1. Help
  2. Econet FAQ's

Why am I not able to redeem my prize in store?

You will need to scan the QR code in-store to redeem your prize by granting camera access.

Solution 1: Please refresh your browser. You may have pressed 'deny' to the popup requesting access to your camera/motion and orientation


Solution 2: You may have a privacy setting denying camera access for the web browser.

  • Go to Settings  > Safari > Camera
  • Change to 'Ask' or 'Allow' to allow camera access


Please note, Google Chrome restricts the use of your camera. Please use an alternative browser. 



If you are still having issues or have any questions, please contact support: support@yoplayhunt.co.zw