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  2. Ben & Jerry's FAQ's

Why am I not able to redeem my prize in store?

You will need to scan the QR code in a Ben & Jerry's store to redeem your prize. To scan the QR code you must grant camera access. If the QR code scanning is not working, please follow the below instructions:

Solution 1: Please refresh your browser. You may have pressed 'deny' to the popup requesting access to your camera/motion and orientation


Solution 2: You may have a privacy setting denying camera access for the web browser.

  • Go to Settings  > Safari > Camera
  • Change to 'Ask' or 'Allow' to allow camera access


Thank you for sharing the love with Ben & Jerry's! If you are still having issues or have any questions, please contact support@benjerryhunt.com ❤️